At [Your Company Name], customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which refunds, returns, or service adjustments may apply.
1. Service Nature
Our services involve transportation, logistics, and delivery. As such, once a shipment has been processed, dispatched, or handed over to carriers, the service is considered rendered and may not be eligible for a refund.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
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Shipment cancellation before pickup
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Service not provided due to company error
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Duplicate payment or overpayment
Refund eligibility is evaluated on a case-by-case basis.
3. Non-Refundable Situations
Refunds will not be issued for:
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Shipments already picked up or in transit
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Delays caused by customs inspections, weather, strikes, or force majeure
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Incorrect or incomplete shipment information provided by the customer
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Seized, restricted, or prohibited items
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Failure to pay customs duties, taxes, or clearance fees
4. Shipment Delays
Delivery times provided are estimates. Delays caused by external factors beyond our control do not qualify for refunds.
5. Damaged or Lost Shipments
If cargo insurance was purchased:
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Claims must be submitted within 7–14 days of delivery
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Supporting documents (photos, invoices, tracking number) are required
Without insurance, liability is limited according to international shipping regulations.
6. Cancellations
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Cancellations before pickup may qualify for partial or full refunds
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Administrative or processing fees may be deducted
7. Refund Processing Time
Approved refunds will be processed within 7–14 business days and returned via the original payment method.
8. Chargebacks & Disputes
Customers are encouraged to contact us directly before initiating chargebacks. Unauthorized chargebacks may result in service suspension.
9. Policy Changes
We reserve the right to modify this policy at any time. Updates will be posted on this page with an updated effective date.
